Efficient call handling
Answers medication questions, insurance checks, reminders and updates with timely, reliable responses on every call.
AI receptionist for pharmacies
Every pharmacy call, answered 24/7.
HaloPercy handles refills, appointments and patient questions around the clock, so your team can stay focused on patient care.
- HIPAA compliant
- Works with major CRMs
- Never misses a call
Refill request
Incoming call · Sat 9:42 PM
PatientHi, I'd like to refill my blood pressure prescription.
HaloPercyOf course. Can you confirm your date of birth so I can find it?
PatientMarch 4th, 1968.
HaloPercyThanks. I've sent it to your pharmacist, and you'll get a text when it's ready.
Refill request queued for pharmacist
Confirmation text sent
Pickup reminder sentvia SMS
After-hours call handledNo voicemail, no callback
What HaloPercy handles
- Prescription refills
- Appointment booking
- Insurance checks
- Stock questions
- After-hours calls
- SMS replies
- Reminders
Why HaloPercy
A front desk that never gets overwhelmed
Phones ring while you are counselling, dispensing and checking out. HaloPercy takes the routine calls so your staff can take care of the people in front of them.
Seamless integration
Fits into your existing pharmacy systems for an easy setup, and is compatible with major CRM platforms.
Compliance and security
Built around strict HIPAA adherence, so every patient interaction is handled with the highest standard of privacy.
Features
Everything your front desk does by phone
From the first ring to the follow-up text, HaloPercy covers the conversations that fill your pharmacy's day.
24/7 phone answering
HaloPercy picks up day and night, including evenings, weekends and holidays, so no patient call goes unanswered.
Prescription refills
Takes refill requests over the phone and lets patients know when a prescription is due, keeping medication on schedule.
Appointment scheduling
Books and manages appointments directly on your calendar, connected to your pharmacy management system.
Insurance verification
Checks in real time whether a prescription is covered by the patient's insurance, cutting wait times at the counter.
Real-time inventory checks
Looks up medication stock live, so patients know what is available before they make the trip.
Outbound reminders
Automated calls, texts and emails for refills, appointments and pickups, with no extra staff time.
SMS text answering
Replies to patient texts about prescriptions and services, for people who would rather not call.
Call recording & transcription
Every conversation is recorded and transcribed, so your team can see exactly what was said.
CRM integration
Syncs each interaction to your CRM, so every conversation is logged and easy to find later.
Pharmacist panel
Every call, refill and booking in one professional panel.
Manage the work HaloPercy collects from a single dashboard your whole team can use.
- Appointments and refill requests in one queue
- Call transcripts alongside each request
- Synced with your existing CRM
Pricing
Simple monthly plans
Pick the call volume that fits your pharmacy today, and move up as you grow.
Starter
Small pharmacies or new businesses starting to explore AI benefits.
$285/ month
300 calls included
- 1 free transfer destination
- $10.50 per additional conversation over 30
Basic
Growing pharmacies needing more comprehensive AI support.
$765/ month
900 calls included
- 2 free transfer destinations
- $9.50 per additional conversation over 30
Pro
Established pharmacies with higher demand for AI capabilities.
$1,950/ month
5,000 calls included
- 10 free transfer destinations
- $7.50 per additional conversation over 30
Need a different volume? Talk to us about a custom plan.
Team
The people behind HaloPercy
Pooya Salari Sharif
Chief Executive Officer
Sajjad Khoshgoftar
Chief Operations Officer
Pooneh Salari Sharif
Customer interaction & pharmacy integration design
Hamed Badiei
Product Manager
Parham Ghoraian
Industry & ethics specialist
Contact
Let's talk about your pharmacy
Questions about plans, setup or integrations? Send us a note and the team will get back to you.